Contact
Get in touchwith a human
For questions about the product, your account, billing, or anything else on this site, write to us at the address below.
- One business day for general queries
- 24 hours for billing disputes
- Same-day for urgent security issues
- 30 days for privacy requests
01 · Email
The address,
once and clearly
This is the fastest way to reach us. We aim to respond within one business day.
Support, billing, accounts
scanlyfix@gmail.comProduct, account and billing questions all reach the individual operating ScanlyFix — the same address the privacy and terms pages point you at.
Write about your scan02 · What to include
Four things that
make it answerable
An email that says which account and which URL is a reply, not a round of clarifying questions.
- Your account email (if you have one)
- A clear description of the issue or question
- For billing: the date and amount of the charge in question
- For bugs: the URL you were scanning and what you expected
03 · Response times
What we promise,
by kind of request
Which kind of request you are writing decides which of these clocks applies.
| General queries | Within one business day. |
|---|---|
| Billing disputes | Within 24 hours. |
| Urgent security or availability issues | Same-day. |
For privacy-related requests (data access, deletion), email scanlyfix@gmail.com from the address on your account and we will respond within 30 days. The full list of what is held, and how to have it removed, is on the privacy page.
One address,
and a reply
Product, account, billing or a privacy request — it all goes to scanlyfix@gmail.com.
ScanlyFix
Security, SEO and AI-answer-engine scanning for anything you put on the internet. Paste a URL, read the evidence, run the fix.
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